RETURN, REPAIR & REPLACEMENT
POLICY AND PROCEDURES
All products sold by Valken are subject to the terms, conditions and limitations set forth under the CUSTOMER PURCHASE AGREEMENT. Unless otherwise defined hereunder, the capitalized terms herein will have the same meanings as defined in the CUSTOMER PURCHASE AGREEMENT referenced above and incorporated herein.
Valken hopes you are satisfied with every product purchase you make. We believe strongly in our products and their quality.Please open a ticket with our customer service department as all returns require a Valken Return Authorization Number as-provided by a customer service associate. To open a ticket, please click on the chat button on the bottom of this website and our customer service representative will be happy to assist you.
**PLEASE TAKE NOTE OF OUR STORE POLICIES IN REGARDS TO RETURNS/REFUNDS/ETC**
Valken Sports is pleased to assist our valued customers with returns, warranty repairs or refunds should they fall within our store policies as stated herein.
New, unused items with all original packaging intact are eligible for return for refund within 30 (thirty) days of purchase date. Returns for refund after 30 days from date of purchase must be approved by management and will be subject to a 20% restocking fee should said post-30-day-return be approved. All returns for refund must be accompanied by a Valken Return Authorization Number as provided by a Valken Customer Service representative. Valken reserves the right to examine all returned items on-arrival before issuing refund. The customer is responsible for any and all shipping charges on returns for refund or exchange, and returns for repair, except in the cases of defective product.
Should a Valken product be found to be in some way defective after purchase, Valken will repair and return, or replace such a product with an item of identical like kind and quality to a customer within 30 days of its purchase at no charge to the customer. In the case of defective product, Valken will provide a return shipping label to a customer to return such a product to Valken for repair or replacement as-determined by Valken on that product’s arrival. Valken will provide refund for such items only if such an item is returned within 30 days of initial purchase.
While Valken proudly manufactures many of the products we sell and provides a warranty on said items, Valken also offers for sale many items from brands not manufactured by Valken Sports and Valken offers no additional warranty for said items beyond that provided by their manufacturer. Valken encourages customers who have purchased products from Valken that were manufactured by other brands to seek warranty coverage and repairs from those manufacturers.
As Valken paintballs are both fragile and biodegradeable, Valken cannot accept return on any such items and makes every effort to package and ship paintballs as carefully as possible to ensure and preserve their quality.
Valken Sports makes every effort to fulfill all orders as quickly as possible for our valued customers. Valken also offers several options for upgraded shipping to customers on an as-available basis with our various package carrier partners, with fees calculated at checkout. Once a package has shipped Valken cannot be responsible for delays in arrival due to shipper issues of any kind, including but not limited to weather, volume or other stoppages. All upgraded shipping arrival estimates are based on the date the package will depart, not the date the product was ordered. Please note our cutoff time for same-day shipping is 12noon. Products ordered after this time with expedited shipping options may ship the following day. Valken cannot issue refunds to a customer for shipping charges due to delays or after-hours orders as these monies are paid directly to that shipper. In the case of lost or undeliverable packages Valken will make every effort to assist both our customer and the shipper in any way possible.