Please open a ticket with our customer service department. To open a ticket, please click on the chat button on the bottom of this website and our customer service representative will be happy to assist you.
*Please note that to improve our shopping experience for all customers, Valken now offers insurance on every shipment through ROUTE. This option is automatically checked for each order upon checkout and to cancel this coverage, the customer must manually un-check this box. Valken asks that ALL CUSTOMERS be aware that Valken CANNOT be responsible for lost or damaged shipments through any shipping service provided, should a customer refuse Route insurance coverage on their purchase.