Please open a ticket with our customer service department by clicking on the link below and our customer service representative will be happy to assist you.
**PLEASE NOTE OUR VALKEN ONLINE STORE POLICIES WITH REGARDS TO RETURNS/REFUNDS/ETC FOR RETAIL PURCHASES**
All sales at Valken.com are considered final. Valken Sports does not issue cash refunds at any time. Valken Sports provides warranty support and service, as well as paid, out-of-warranty repair service and support for Valken-manufactured products in accordance with all current warranty policies as published by Valken Sports. Valken Sports does not service, repair or provide additional warranty for paintball, airsoft or other products not directly manufactured by Valken Sports and all warranty and service claims for all non-Valken products must be directed to the applicable manufacturer in accordance with their individual warranty and service policies. Valken Sports reserves the right to alter or update this policy at any time.
Should a Valken product be found to be in some way defective after purchase, Valken will repair and return, or replace such a product with an item of identical like kind and quality to a customer within 30 days of its purchase at no charge to the customer. If this is the case, Valken will issue a Return Authorization number.
While Valken proudly manufactures many of the products we sell and provides a warranty on said items, Valken also offers for sale many items from brands not manufactured by Valken Sports and Valken offers no additional warranty for said items beyond that provided by their manufacturer. Valken encourages customers who have purchased products from Valken that were manufactured by other brands to seek warranty coverage and repairs from those manufacturers.
As Valken paintballs are both fragile and biodegradeable, Valken cannot accept return on any such items and makes every effort to package and ship paintballs as carefully as possible to ensure and preserve their quality.
As Valken airsoft BBs are sealed for freshness, Valken cannot accept returns on any such items if the seal is broken. The seal on the caps is designed to prevent tampering, as well as keep moisture out which can damage biodegradable BBs.
While Valken proudly stands behind all products manufactured by the company and will gladly make every effort to ensure each and every customer is satisfied in any warranty, repair or service situation, legacy items no longer in current manufacture by Valken Sports will be handled on a case-by-case basis as replacement parts remain available. Valken Sports reserves the right to refuse warranty service on any item no longer in current manufacture.
*Please note that to improve our shopping experience for all customers, Valken now offers insurance on every shipment through ROUTE. This option is automatically checked for each order upon checkout and to cancel this coverage, the customer must manually un-check this box. Valken asks that ALL CUSTOMERS be aware that Valken CANNOT be responsible for lost or damaged shipments through any shipping service provided, should a customer refuse Route insurance coverage on their purchase.