RETURN, REPAIR & REPLACEMENT
POLICY AND PROCEDURES
All products sold by Valken are subject to the terms, conditions and limitations set forth under the CUSTOMER PURCHASE AGREEMENT. Unless otherwise defined hereunder, the capitalized terms herein will have the same meanings as defined in the CUSTOMER PURCHASE AGREEMENT referenced above and incorporated herein.
Valken hopes you are satisfied with every product purchase you make. We believe strongly in our products and their quality. Please open a ticket with our customer service department as all returns require a Valken Return Authorization Number as-provided by a customer service associate. To open a ticket, please click on the link below and our customer service representative will be happy to assist you.
**PLEASE TAKE NOTE OF OUR STORE POLICIES IN REGARDS TO RETURNS/REFUNDS/ETC**
*Please note that to improve our shopping experience for all customers, Valken now offers insurance on every shipment through ROUTE. This option is automatically checked for each order upon checkout and to cancel this coverage, the customer must manually un-check this box. Valken asks that ALL CUSTOMERS be aware that Valken CANNOT be responsible for lost or damaged shipments through any shipping service provided, should a customer refuse Route insurance coverage on their purchase.
All sales at Valken.com are considered final. Valken Sports does not issue cash refunds at any time. Valken Sports provides warranty support and service, as well as paid, out-of-warranty repair service and support for Valken-manufactured products in accordance with all current warranty policies as published by Valken Sports. Valken Sports reserves the right to alter or update this policy at any time.
Should a Valken product be found to be in some way defective within the first 30 days after purchase, Valken will repair and return the Valken product to the customer at no charge to the customer if the Valken product was purchased through Valken.com. When purchased through Valken.com, Valken will provide a return shipping label to a customer to return such a product to Valken for repair. Valken will not provide a return shipping label to a customer if the Valken brand product was purchased elsewhere other than Valken.com. For Valken Warranty Terms & Conditions, click the link below.
Valken Sports does not service, repair or provide additional warranty for paintball, airsoft or other products not directly manufactured by Valken Sports and all warranty and service claims for all non-Valken products must be directed to the applicable manufacturer in accordance with their individual warranty and service policies. For customer service contact information regarding distributed items not manufactured by Valken Sport, click the link below.
As Valken paintballs are both fragile and biodegradable, Valken cannot accept returns on any such items and makes every effort to package and ship paintballs as carefully as possible to ensure and preserve their quality.
As Valken airsoft BBs are sealed for freshness, Valken cannot accept returns on any such items if the seal is broken. The seal on the caps is designed to prevent tampering, as well as keep moisture out which can damage biodegradable BBs.
Valken warrants against manufacturer defects but offers no warranty, expressed or implied, against normal wear and tear including goggle lenses and face foam, or surface wear, scratches and finish wear. Valken reserves the right to decline warranty on items seen to exhibit wear or damage outside the range of normal use as-determined by Valken representatives.
Valken Sports makes every effort to fulfill all orders as quickly as possible for our valued customers. Valken also offers several options for upgraded shipping to customers on an as-available basis with our various package carrier partners, with fees calculated at checkout. Once an order is placed, an order cannot be cancelled. All sales at Valken.com are considered final. Once a package has shipped Valken cannot be responsible for delays in arrival due to shipper issues of any kind, including but not limited to weather, volume, or other stoppages. All upgraded shipping arrival estimates are based on the date the package will depart, not the date the product was ordered. Please note our cutoff time for same-day shipping is 12:00pm Eastern Standard Time. Products ordered after this time with expedited shipping options will ship the following business day. Valken cannot issue refunds to a customer for shipping charges due to delays or after-hours orders as these monies are paid directly to that shipper. In the case of lost or undeliverable packages Valken will make every effort to assist both our customer and the shipper in any way possible.
Please note that while Valken makes every effort with our trusted shipping partners to ensure timely and safe delivery of all packages, Valken can take no responsibility for lost or stolen packages once the shipping carrier has marked them as delivered.
These Warranty Terms and Conditions were last revised on March 8, 2022